Customer Support Coordinator - Tamworth, Staffordshire

Reference no: SCCSC140218

Salary: £21,525 +Bonus (Pension & Health Scheme)

Position Type: Permanent/ Full Time 

Role overview:

To manage, maintain and improve the customer support function to achieve best practice SQCDME performance and customer satisfaction targets.

Key responsibilities and duties include: 

·         Facilitating a set escalation route for customers both internally and externally

·         Reviewing customer requirements at an operational level in line with best practice, whilst ensuring a smooth order targets is achieved

·         Assisting with daily functions as requested by the Supply Chain Manager to maintain operational effectiveness

·         Assisting with the creation of monthly customer satisfaction reports working with both the Supply Chain Manager and Marketing Manager

·         Working proactively with the customer base and customer support team to improve the delivery performance and associated processes

·         Managing and maintaining the full suite of customer support working procedures to ensure best working practice is maintained.

Essential skills and competencies:

·         Proven abilities of handling customer enquiries managing them effectively

·         Excellent communicator with the ability to build working relationships

·         Have the ability to problem solve and work towards a resolution

·         Experience of time and expectation management 

Hours of work: 40 hours a week.

Please click here for an application form. Alternatively, call 01827 54281 or email for further information