Application Support Technician - Tamworth, Staffordshire

Reference no: SALEAST140219

Salary: £30,000 - 35,000 +Bonus (Pension & Health Scheme)

Full Time, Permanent

Role overview: You will be responsible for the ongoing technical support of our customers, on the road Sales team and Key Account Managers. The role will primarily be focused on the roofing market.

Responsibilities:

  • Providing support to the Commercial and Technical departments, being heavily focused in the involvement of Apollo’s internal procedures
  • Providing support for all Apollo products used within flat waterproofing systems with our private-label partners
  • Supporting customers onsite with technical assistance, dealing with troubleshooting and advising on site suitability and failures
  • Performing product demonstrations once training has been completed and assisting customers with the application process
  • Creating and maintaining application guidelines
  • Commercially supporting the Sales team with the translations of unit price of products to the form of coverage achieved
  • Promoting best working practices in accordance with the application methods

Skills Required:

  • Previous experience within the roofing industry, particularly product application (beneficial)
  • Ability to work autonomously
  • Confident in dealing with challenging situations
  • Ability to communicate with both customers and colleagues professionally
  • Organised with excellent planning and time management abilities
  • Experienced problem solver with a practical can-do attitude
  • Exhibit the core values of Safety, Care and Trust
  • IT literate including Microsoft Word and Excel

In order to be considered for this role, please apply by completing an Apollo application form and Candidate Privacy Notice and sending to apollohr@apollo.co.uk.

For general enquires please call 01827 54281 or email apollohr@apollo.co.uk for further information.